Frequently asked questions
Find practical information about buying, using, and refunding a ListenTrip audio guide.
Does a guide include admission or an in-person tour?
No. ListenTrip sells digital audio guide access only. Admission tickets, transportation, and in-person guide services must be arranged separately.
Where do I listen after purchase?
Sign in with the account used at checkout, then open the purchased guide from My Page > My audio or from its product page. Choose the relevant track in your phone browser as you move through the venue.
Can I preview the audio before buying?
For preview-enabled artworks, you can hear the first track and sometimes the second when the opening track is short. Look for a play action on a highlighted artwork or artwork card.
Do I need to install an app, and can I listen offline?
No app-store download is required; use ListenTrip in your phone browser. Purchased content that supports downloads can be saved in the PWA before your visit for offline playback.
Does my guide expire?
While the service remains in operation and your account access stays active, purchased audio guides remain available without a separate expiry date. Exhibition schedules and venue information can change, so confirm current details with the venue before visiting.
Can several people share one account?
Access is tied to one listener's account. Each person who wants to listen should purchase access on their own account.
Where is payment processed and how do I confirm the total?
Payment is securely processed by the external checkout provider Creem. Before paying, confirm the product, currency, taxes, and final total shown by Creem. You can change the displayed language in the checkout.
How do refunds work?
An unused purchase may be refundable within 7 days. Playback, downloads, gifts, and other purchase conditions can limit eligibility, so review the refund policy or contact support for your order.
Where can I get more help?
Email support@listen-trip.com for help with an order or using a guide. Include the email used at checkout and the product name when asking about a specific order.
Still have a question? support@listen-trip.com